Terms of Service

By creating an account or using CallXell, you agree to these terms. If you don't agree, please don't use the service.

CallXell provides an AI voice receptionist that answers calls, qualifies leads, books appointments, and delivers summaries on your behalf. We try our best to keep it running 24/7 but we do not guarantee uninterrupted uptime.

You agree not to use CallXell to:

• Make unsolicited outbound calls (cold-calling, robocalls, spam).
• Impersonate a human in ways that violate local consent laws.
• Collect sensitive data (medical, financial, legal) without proper safeguards on your end.
• Resell the service without our written permission.
• Reverse-engineer, scrape, or attempt to extract the underlying models.

Plans are billed monthly or annually based on the option you select. Minutes are deducted from your balance per call, rounded up to the nearest second. If your balance hits zero, the AI will inform callers and the service will pause until you top up. Refunds are handled case-by-case — email us within 14 days of a charge if something is wrong.

You can cancel anytime from your dashboard. We don't auto-prorate refunds for partial months, but your service will continue until the end of your billing period.

The AI is a tool, not a perfect human. It can make mistakes — misunderstand a caller, misquote a price, or book the wrong slot. You are responsible for reviewing call summaries and following up. We are not liable for business decisions made based solely on AI output.

To the maximum extent permitted by law, CallXell is provided "as is" without warranties of any kind. Our total liability for any claim is capped at the amount you paid us in the previous 3 months.

We may update these terms occasionally. If we make material changes, we'll notify you by email or in the dashboard before they take effect.

Questions about these terms? Email ayaz@callxell.com.